PRIVACY · UPDATED 1 OCTOBER 2026

Privacy Policy

This policy explains how Solace, operating from Jalan Cempaka Putih Raya No. 15, RT.8/RW.5, Cempaka Putih Barat, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10520, Indonesia, handles information connected with this website and its editorial communications. It applies to visitors, contributors, contact-form users, and people who correspond with the Solace desk. Solace is an informational publication and does not sell personal information.

1. Scope and controller

Solace determines the editorial purposes for information collected through this website. The responsible contact is the Solace editorial desk, reachable at +62 21 726 1835 or through contact.php. This policy covers website visits, voluntary messages, accessibility requests, correction requests, and advertising enquiries. It does not govern third-party sites linked from the archive.

2. Information collected

When a reader contacts Solace, the site may receive a name, email address, telephone details included in a message, and the contents of the request. Basic technical information such as browser type, approximate region, request time, and pages viewed may be recorded in server logs. Solace asks readers not to send medical records, identity documents, passwords, or emergency information through the form.

3. Purposes and legal basis

Information is used to answer enquiries, evaluate corrections, maintain site security, understand broad readership, and manage clearly labelled advertising conversations. Where Indonesian law applies, processing is based on consent for optional contact and analytics, performance of a requested communication, legitimate interest in security, or a legal obligation. Solace does not make decisions about people solely through automated profiling.

4. Contact communications

Messages are accessed by the editorial or operations staff who need them to respond. A normal editorial enquiry is retained for 24 months after the last meaningful exchange, while a correction record may be retained for seven years to preserve the accuracy history of published work. A person may ask for deletion, although Solace may keep a minimal record where legal, safety, or accountability duties require it.

5. Analytics and logs

Essential server logs are retained for up to 30 days for security and troubleshooting. Optional audience measurement is enabled only according to the choice recorded by the cookie banner. Aggregated readership reports may be retained for 24 months, but Solace aims to avoid collecting identifiers that are unnecessary for understanding article reach.

6. Cookies

The site uses a cookie-choice item named cookieChoice in local browser storage to remember whether a reader selected Accept or Reject. Essential session or security cookies, if used by hosting infrastructure, generally expire when a browser session ends. Optional analytics cookies are not placed unless consent is provided and are configured with a maximum lifespan of 13 months; details appear in cookies.php.

7. Processors and recipients

Privacy enquiries may be sent to the Data Protection contact at [email protected] or to the Jakarta office. Named service categories include Vercel Inc. for hosting, Cloudflare for security and edge delivery where enabled, FormSubmit for form routing where configured, and Google Analytics 4 only if optional analytics consent has been provided. Each provider receives limited data for its stated function and may have its own international processing terms.

Hosting, security, email delivery, form processing, and aggregated analytics providers may process limited information on Solace’s instructions. Providers receive only what is required for their service and must apply appropriate confidentiality and security measures. Solace may disclose information where required by Indonesian law, court order, or a credible security investigation.

8. International transfers

Some infrastructure providers may process technical or communication data outside Indonesia. Before using such providers, Solace considers contractual safeguards, access controls, encryption in transit, and the provider’s published privacy terms. A reader may request further information about the relevant transfer safeguards through the contact channel.

9. Security

Solace uses access limitation, HTTPS where available, routine updates, and restricted editorial access to reduce avoidable risk. No internet transmission can be guaranteed secure, and readers should use discretion when describing personal circumstances. If Solace discovers a material incident, it will assess notification duties and communicate through an appropriate channel.

10. Rights and requests

Subject to applicable law, a person may ask for access, correction, deletion, restriction, or information about processing. Send a request to the contact desk with enough detail to locate the record; Solace may request reasonable verification to protect another person’s information. Requests are normally answered within 30 days, with an explanation if a lawful extension is necessary.

11. Children and sensitive information

The publication is intended for adults and is not directed at children. Solace does not knowingly solicit health records, biometric identifiers, financial credentials, or other sensitive material through ordinary editorial forms. If a person sends such information unintentionally, the desk may delete it or restrict access without using it for editorial purposes.

12. Complaints

First contact Solace so the desk can investigate the concern and provide a written response. A complaint should include the relevant page, date, concern, and preferred reply channel. A person may also contact the competent Indonesian data-protection or consumer authority when they believe local law provides that route.

13. Changes and history

This policy was issued for the 2026 Solace website on 1 October 2026. Future changes will be dated and will describe material differences in collection, use, retention, or rights. The current version governs information processed after its effective date, while earlier versions may be retained for accountability.

Last reviewed: 1 October 2026.

For practical purposes, Solace generally keeps contact correspondence for 24 months after the last meaningful exchange, unless a longer period is needed to resolve a complaint, document consent, meet a legal obligation, or protect the site from abuse. Routine server logs are normally rotated or deleted within 90 days, while aggregated readership reports may be retained for up to 13 months. A reader may ask what information is held, request correction, ask for deletion where applicable, object to optional processing, or withdraw consent by contacting the desk. Solace aims to acknowledge a clear request within 7 days and provide a substantive response within 30 days, subject to identity and legal limits.

Service providers may process limited information for hosting, security, email delivery, analytics, and form handling under contractual instructions. These may include the website host, a transactional email provider, and privacy-respecting analytics infrastructure; providers receive only the information needed for their function. Some providers may process data outside Indonesia, and Solace considers contractual safeguards, access controls, and the necessity of each transfer. Solace does not intentionally collect children’s data, create advertising profiles from sensitive interests, or use contact messages for unrelated marketing.

Questions or complaints may be sent to the Solace desk at Jalan Cempaka Putih Raya No. 15, RT.8/RW.5, Cempaka Putih Barat, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10520, Indonesia, or +62 21 726 1835. Please include the relevant page, the nature of the request, and a safe reply method; do not include identity documents unless specifically requested through a secure process. This policy was reviewed on 1 October 2026, and the next material revision will identify the changed section and effective date.